Privacy policy
Last updated 27 October 2026
Tessera helps churches roster the people who serve. It is run by Ping Solutions Pty Ltd in Australia. This policy explains what we collect through the Tessera website and apps, why, and what you can do about it. We handle personal information in line with the Australian Privacy Principles.
What we collect
- Your name, email address and mobile number, which you give when you join a church.
- Which churches and services you belong to, and your role (admin, leader or servant).
- Your roster: the shifts and positions you are offered, accept, decline or hand over, and any reason you give.
- Dates you say you are unavailable, and how often you are willing to serve.
- Notifications we send you, and whether you have read them.
- Basic technical records needed to keep you signed in and the service secure, such as sign-in times.
We do not collect your location, contacts, photos or payment details, and we do not use advertising or tracking tools.
How we use it
- To let your church plan its roster and tell you about places you are asked to fill.
- To show your name and mobile number to your church’s admins and leaders so they can contact you about serving.
- To email you sign-in codes, invitations and roster notices.
We never sell your information or use it for marketing.
Who can see it
Only people in your own church can see your details, and only as far as their role allows. Each church’s information is kept separate from every other church’s.
Your information is stored with our service providers: Supabase (database and sign-in, hosted in Sydney, Australia) and Vercel (website hosting). They handle it only to provide the service to us.
How long we keep it
We keep your information while you belong to a church on Tessera. If you leave, or ask us to delete your account, we delete your profile and roster history, except where the law requires us to keep something.
Your choices
- You can change your name and mobile number at any time in My profile.
- You can ask to see, correct or delete your information by emailing roster@tessera.au.
- If you are unhappy with how we handled your information, contact us first. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Ping Solutions Pty Ltd · roster@tessera.au